Is the Open-Door Policy Just Lazy Leadership?

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An open-door policy refers to the practice of business or organizational leaders leaving their doors open so that employees feel welcome to stop by and meet informally, ask questions, or discuss matters that have been weighing on their minds.

These days, with open office environments, co-working spaces and remote team members working around the globe, the “open-door policy” is more metaphorical than ever before. The equivalent of walking through a physical open door in many organizations is now sending a text message, a direct message on Facebook or Slack, an instant message on Skype, or a ping on Basecamp.

Regardless of whether the interruption is through an actual door or a digital door, the theory is that an organization uses such openness to build a culture of trust, collaboration, communication, and respect regardless of an individual’s position in the hierarchy.


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