Physical Retail Is Not Dead Yet!
Amazon almost killed Best Buy.
Then Best Buy learned to Be a little more Like Amazon and it is doing great. You too can Be Like Amazon while not being like Amazon.
Any business, retail or services, online or brick and mortar can learn from these principles.
Build relationships, help people buy instead of focusing on selling them, understand your employees & customers’ motivation. Find ways to remove the friction in the experience through innovating your current processes.